Q&A

  • comments 2 Hits 5
    Wrong Address (urgent) Secret post
    2018-10-10 [Míriam Díaz]
  • comments 1 Hits 4
    Can’t track my order Secret post
    2018-10-10 [itsmandy614@gmail.com]
  • comments 1 Hits 1
    Tracking order Secret post
    2018-10-10 [Nonghlee Yang]
  • comments 1 Hits 6896
    Tracking Number not working
    2018-10-10 [Nadia Andino]
  • comments 1 Hits 7583
    Postcard missing
    2018-10-09 [Wing-Ka Chung]
  • comments 2 Hits 6613
    Extra Shipping
    2018-10-09 [Meiritha ]
  • comments 1 Hits 6984
    I can't track my order
    2018-10-07 [Amber]
  • comments 3 Hits 6
    still cant track my order Secret post
    2018-10-05 [Vanessa Chan]
  • comments 1 Hits 6548
    My order from 9/12 hasn't shown up on tracking
    2018-10-05 [Evelyn Moghimi]
  • comments 0 Hits 2
    I have problems with the game Secret post
    2018-10-04 [Ana karenina Sanchez]

Customer Service

We do not provide phone customer support. please contact us via email (shop@cheritz.com) or the website's inquiry board.

  • MON-THU 10:00 ~ 17:00
  • LUNCH 12:30 ~ 13:30
  • (Fri, Weekend, Public holiday are day off)