Q&A

  • comments 1 Hits 6638
    Awaiting shipment
    2018-09-22 [Jihan Zheng]
  • comments 1 Hits 5
    Wrong item sending back Secret post
    2018-09-21 [TONG PAN]
  • comments 0 Hits 6
    Product appears to have been sent back Secret post
    2018-09-21 [Marissa H]
  • comments 1 Hits 3
    Missing Package Secret post
    2018-09-20 [Amo Chan]
  • comments 2 Hits 2
    Missing Package Secret post
    2018-09-20 [Amo Chan]
  • comments 2 Hits 7
    Missing post card Secret post
    2018-09-20 [Cena Chou]
  • comments 1 Hits 11994
    Order Still Hasn't Shipped?
    2018-09-19 [Jacqueline Passehl]
  • comments 3 Hits 5
    Tracking the EMS Secret post
    2018-09-19 [Ho Nha Truc]
  • comments 1 Hits 2
    Tracking number Secret post
    2018-09-18 [M.C.]
  • comments 1 Hits 7020
    Wrong item Again and the one you send me later is also wrong...
    2018-09-17 [TONG PAN]

Customer Service

We do not provide phone customer support. please contact us via email (shop@cheritz.com) or the website's inquiry board.

  • MON-THU 10:00 ~ 17:00
  • LUNCH 12:30 ~ 13:30
  • (Fri, Weekend, Public holiday are day off)