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Order 20181214_IE3_0000185
Date : 2019-01-02
Name : Ellen Hendrick
Hits : 8792

Greetings

I placed an order with you on 2018-12-14 for seven (7) Mystic Messenger Rubber Keychains.


The order confirmation number is:  20181214_IE3_0000185


I received a package from you on 2018-12-31, but it is not what I ordered.  The shipping label says it is rubber keychains, but it is

not.  The box is black and has "Special Believer Package" written on the top with lots of fun things inside, but no rubber keychains.


Was a mistake made in what was sent to me?


I also sent an email to you with the same information.


Thank you.


Ellen Hendrick
Dalila Salinas 2019-01-02
wow there are already five Q&A about wrong received items... what is happening??
Cheritz Market 2019-01-04
Hello,

This is Cheritz Market.
Thank you for your inquiry and we apologize for our late response.

We understand how frustrating it must have been to receive the wrong product.

In order for us to check what was mistakenly delivered to you,
we would like to ask you to please take a photo of the product and send it to us at shop@cheritz.com.
Please also remember to inform us of your Order number as well.

We will send the correct product you have ordered, as soon as we have checked and confirmed your photo.

We will try our best to provide a quick service.
Please get back to us at your earliest convenience.

Thank you.
We hope you have a lovely day!

Best,
Cheritz.
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