Product Inquiry

  • Help with cancelling a duplicate order

    Ana Victoria Pardo 2026-05-04 Hits 239

    • Hello! I would be incredibly grateful if you could help me with an issue I'm having with a product. It's the 707 Spaceship Cushion. 

      Product link: https://en-shop.cheritz.com/Mobile/Product/Detail/view/cid/19/pid/6   (Can't link products above. I'm sorry)


      Order number 20260430_ME2_0000024

      Order Date: 2026.04.30


      My issue is that I chose EMS for shipping but someone told me that was not the case and to try and place the order again.

      So I placed the order again this time leaving an extra note with the explicit instructions to use EMS and indicating the cost. 


      In the meantime the help I'd like would be to cancel this first order. Again I would be extremely grateful if you could help me with this so the other package can properly ship.

      Could you help me cancel this first order? Thanks so much in advance!!


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Cheritz Market 2026-05-04
Hello,

Thank you for your inquiry.
This is Cheritz Market.

We have reviewed your inquiry submitted via the Cheritz Market email, and we are pleased to inform you that a refund has been processed for your previous order.

We have also confirmed that your new order has been successfully paid, and it will be dispatched in due course.

Thank you.
Have a great day.

Best regards,
Cheritz Market
Ana Victoria Pardo 2026-05-04
Hello! Thank you so much for your prompt answer and help. I will be happily waiting for the refund and for my new order. Thanks again 😊
Bobbyreign 2026-05-05
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