Q&A List
Contents |
Name |
Date |
My number Item is not found(Reply 1) |
Raissa Santos |
2024-03-06 |
Hello Cheritz. I made my order 1 month ago i was only shipped out last week since was in holiday season but after my order be shiped until now I can't...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
Upon checking the Order Number that you have kindly provided for us,
we were able to check and find the following information concerning your delivery :
2024-03-15 16:42
Charles de gaulle, Delivered to Destination Post
Therefore, we would like you to please contact your local post office with the following tracking number, EG014840654KR for further assistance regarding your delivery, if you are unable to receive the item in the next 2 weeks.
Thank you for your purchase.
We hope you have a lovely day!
Best regards,
Cheritz Market Cheritz Market / 2024-03-18
|
Questions about shipping to Portugal(Reply 1) |
Raissa Santos |
2024-02-02 |
Hello, I have 2 questions about: the shipping price and shipping days.I'm going to ship the Special Believer Package to Portugal, and the price is in ...
Hello,
This is Cheritz Market.
Thank you for your inquiry.
There is a difference between k packet and ems in delivery period and price.
EMS is more expensive than k packet, but there is no weight limit, and delivery is faster.
However, in case of Portugal, only ems delivery is possible.
Also, the delivery is being delayed more than usual due to the current holiday in Korea.
Even if you order through ems, it may take more than two weeks to actually ship.
Thank you.
Have a great day!
Best regards,
Cheritz Market Cheritz Market / 2024-02-15
|
VIP(Reply 1) |
Abbie |
2022-02-02 |
Why doesn't this come with VIP like the other package? It costs more so should come with VIP too:( I want to buy this one but no VIP so will probably ...
Hello,
This is Cheritz Market.
Thank you for your inquiry.
Unfortunately, it is difficult to resolve inquiries only with the information you provided.
Therefore, please reply to your order number and we will help you check it.
Thank you for your support.
Have a great day!
Best regards,
Cheritz Market Cheritz Market / 2022-02-18
|
Refund inquiry(Reply 1) |
Faye |
2022-02-01 |
Hi! I have recently purchased the special believer package and I noticed that it includes the calling cards. Is it possible to have a refund if I alre...
Hello,
This is Cheritz Market.
Thank you for your inquiry.
We provide a refund for users who purchased Max Speed Function and Calling Card before their VIP Package activation.
Please submit the following information for your refund.
https://helpdesk.qroad.net/?n=mysmeEN
1. Cheritz Market id or email address
2. Ingame Item Purchase Receipt Screenshot:
Android: https://payment.google.com/manage
*Please take your screenshot of the receipt number starting with GPA. visible on the image.
iPhone: https://support.apple.com/en-us/HT204088
*Take a screenshot of the purchase date, order number and item list visible.
3. Game account
4. VIP card picture with the code visible / Screenshot of the market webpage with the code visible
We will refund you after we check your VIP activation and receipt.
The refund will take place within 1~2 working days.
Thank you for your support.
Have a great day!
Best regards,
Cheritz Market Cheritz Market / 2022-02-18
|
"SPECIALBELIEVERPackage"(Reply 3) |
Suhara Perera |
2021-10-31 |
|
Order still not sent(Reply 1) |
Sarah Lee |
2021-09-22 |
Hello,On 4th of September 2020, I placed in an order for the Special Believer Package, English version. At the time, due to Covid, I understood my ord...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
First of all, we sincerely thank you for purchasing our product.
Unfortunately, AUSTRALIA is still unable to ship due to COVID-19.
We know how hard it is to wait for a long time. We apologize for the inconvenience.
At this time, it is not known when the flight restriction will be lifted.
So we can't let you know the exact shipping date, but we check the shipping status every day.
We will do our best to send it as soon as possible.
Sorry to keep you waiting so long.
We hope for your kind understanding regarding this matter.
Cheritz will try to provide the best of services at all times.
Sincerely,
Cheritz Market Cheritz Market / 2021-09-23
|
About The Order(Reply 1) |
Meise Ahmed |
2021-09-14 |
Hello, I purchased this item a year ago and I'm using k-packet for shipping... I know you can't ship due to covid but when it's lifted could you pleas...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
First of all, we sincerely thank you for purchasing our product.
Unfortunately, KUWAIT is still unable to ship due to COVID-19.
For more information, please refer to the pop-up notice on the homepage.
Cheritz Market :
(http://en-shop.cheritz.com)
We know how hard it is to wait for a long time. We apologize for the inconvenience.
At this time, it is not known when the flight restriction will be lifted.
So we can't let you know the exact shipping date, but we check the shipping status every day.
We will do our best to send it as soon as possible.
Sorry to keep you waiting so long.
We hope for your kind understanding regarding this matter.
Cheritz will try to provide the best of services at all times.
Sincerely,
Cheritz Market Cheritz Market / 2021-09-15
|
"SPECIALBELIEVERPackage"(Reply 1) |
Tres S |
2021-09-05 |
I'd like to ask if purchase of this product now will also reward us with HG (hourglasses) we can use in the game?
Also, which one is EMS and which o...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
You can activating the attached code after purchase the SPECIAL BELIEVER Package, you can receive the hourglasses.
Please check the configuration and details of the package through the link below.
(http://msg.cheritz.com/specialbeliever)
Also, The biggest difference between the k-packet and ems is whether they can receive the delivery period, weight limit and the direct handover.
If you want to get it delivered faster, without weight limitand if you want to get it delivered directly, you can choose ems.
Thank you for your interest in our products.
Thank you.
Have great day!
Sincerely,
Cheritz Market
Cheritz Market / 2021-09-06
|
Change address(Reply 1) |
Anya Chua |
2021-06-28 |
How can i change my shipping address?
Hello,
Thank you for your inquiry.
This is Cheritz Market.
Please let us know the information below and we will help you change your address.
Name :
Street address :
City :
State / Province :
Zip code :
Country :
Telephone Number :
Mobile Phone Number :
We will wait for your reply.
Thank you.
Have a great day!
Sincerely,
Cheritz Market Cheritz Market / 2021-06-29
|
"SPECIALBELIEVERPackage"(Reply 1) |
Suhara Perera |
2021-06-28 |
Hi i ordered this last year on the 17th of June T-T i understand that Covid can delay the process but it's been more than a year now.
Hello,
Thank you for your inquiry again.
This is Cheritz Market.
We are so sorry for the delay in delivery.
However, the restriction on delivery to Australia has not been lifted yet.
Currently, the number of flights to Australia is very small, and flights contracted with the Korean Post Office cannot be shipped to Australia.
We check the shipment status every day, but there is no update yet.
We would like to ask for your understanding.
We will ship it as soon as the delivery restriction is lifted.
If you change your mind before shipping, please feel free to contact us.
You can get a full refund before shipping.
Once again, we apologize for the inconvenience and will contact you via email if there is any update.
If you have further inquiries, please don't hesitate to send us.
Thank you.
Best regards,
Cheritz. Cheritz Market / 2021-06-29
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