Q&A List
Contents |
Name |
Date |
"SaeransPassportSet"(Reply 4) |
Haylee Ward |
2024-06-05 |
I have been waiting three, count three years for this product to arrive and yet I have heard nothing relating to it. This wait is absurd.
I have had ...
Hello,
This is Cheritz Market.
First of all, We're sorry for the inconvenience.
Since New Zealand was a country where delivery was suspended during the COVID-19 period, delivery was not possible immediately after your order.
Currently, New Zealand is available for delivery, so we can ship your order.
However, if you want a refund, we will proceed with the refund process, not the delivery.
Please reply to see if you want a refund or delivery.
Thank you.
Have a great day.
Best regards,
Cheritz Market Cheritz Market / 2024-06-13
Delivery please, thank you Haylee Ward / 2024-06-13
Can I get confirmation it will be delivered please Haylee Ward / 2024-07-11
Hello,
Thank you for your reply
This is Cheritz Market.
We will ship it out as soon as possible, and once the delivery starts, an email will be sent to the email you registered.
Also, if you have anything to ask us next time, you can get a faster response if you write a new post, not a comment from the existing post, or if you contact us by e-mail (shop@cheritz.com).
Thank you.
Have a great day.
Best regards,
Cheritz Market Cheritz Market / 2024-08-13
|
How to use coupon(Reply 1) |
EnCi Lee |
2022-06-11 |
I am trying to purchase this and use the 5th year anniversary coupon code however I am unable to register nor am I able to use it. Can anyone help?
Hello,
This is Cheritz Market.
Thank you for your inquiry.
We checked the email you sent us at shop@cheritz.com and answered your question.
Please check your mail inbox.
Hope the answers were helpful enough.
If you have any further questions, do not hesitate to contact us.
Thank you.
Have a nice day!
Best regards,
Cheritz Market Cheritz Market / 2022-06-13
|
"SaeransPassportSet" (Reply 1)
|
Suhara Perera |
2022-02-28 |
I would like a refund
Hello,
Thank you for your inquiry.
This is Cheritz Market.
The refund has been issued to your Paypal account.
The refund process provided through Cheritz is completed and depending on your method of payment,
A refund can take up to 50 days depending on Paypal’s status.
Thank you.
Have a great day.
Best regards,
Cheritz Market Cheritz Market / 2022-03-02
|
No new information about my delievery (Reply 2) |
Andreea Ion |
2021-08-29 |
I ordered my products on July 7th and my order is still in processing. Sorry for disturbing but I am just curious if it will be delivered at all by th...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
First of all, we sincerely thank you for purchasing our product.
Unfortunately, ROMANIA is currently unable to ship due to COVID-19.
For more information, please refer to the pop-up notice on the homepage.
Cheritz Market :
(http://en-shop.cheritz.com)
We know how hard it is to wait for a long time. We apologize for the inconvenience.
At this time, it is not known when the flight restriction will be lifted.
So we can't let you know the exact shipping date, but we check the shipping status every day.
We will do our best to send it as soon as possible.
Sorry to keep you waiting so long.
We hope for your kind understanding regarding this matter.
Cheritz will try to provide the best of services at all times.
Sincerely,
Cheritz Market Cheritz Market / 2021-08-30
Thank you so much for answering. It is okay I completely understand! I can wait it is not a problem really. I knew it might be a problem regarding COVID-19! Andreea Ion / 2021-08-30
|
"SaeransPassportSet"(Reply 2) |
Haylee Ward |
2021-07-26 |
Order has not seen sent out yet.
How long will it take for it to arrive/be sent?
Hello,
Thank you for your inquiry.
This is Cheritz Market.
First of all, we sincerely thank you for purchasing our product.
Unfortunately, NEW ZEALAND is currently unable to ship due to COVID-19.
For more information, please refer to the pop-up notice on the homepage.
Cheritz Market :
http://en-shop.cheritz.com
We know how hard it is to wait for a long time. We apologize for the inconvenience.
At this time, it is not known when the flight restriction will be lifted.
So we can't let you know the exact shipping date, but we check the shipping status every day.
We will do our best to send it as soon as possible.
Sorry to keep you waiting so long.
We hope for your kind understanding regarding this matter.
Cheritz will try to provide the best of services at all times.
Sincerely,
Cheritz Market Cheritz Market / 2021-07-28
As it cannot be sent due to shipping restrictions where I live, is it possible to change the shipping address as I know this particular address you would be able to send it to successfully? Haylee Ward / 2022-01-22
|
My order hasn't arrived yet(Reply 1) |
Arriana Scalercio |
2021-07-02 |
I've ordered this last year and it still didnt arrive. When could I possibly recieve it??? I also ordered the RFA package and it didnt arrive yet eith...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
Currently, only Luzon and Manila islands can be shipped in the Philippines. Because of COVID-19.
*There is an area that cannot be shipped even within Luzon Island.
We are very sorry to have caused inconvenience to you.
If COVID-19 damage is reduced and normal shipment is possible, we will ship the product immediately.
Also, if you want to change your address, feel free to contact us.
Thank you for waiting.
We hope for your kind understanding regarding this matter.
Cheritz will try to provide the best of services at all times.
Thank you.
Have a nice day!
Sincerely,
Cheritz Market Cheritz Market / 2021-07-05
|
cancel order(Reply 1) |
Hayley Feaster |
2021-06-18 |
Hello, I ordered this in December but have not received the item yet so I would like to cancel my orderMy email address is hayleyraen@gmail.comAmount ...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
The refund has been issued to your Paypal account.
We will refund your item, a total of $42.34.
The refund process provided through Cheritz is completed and depending on your method of payment,
a refund can take up to 50 days depending on Paypal’s status.
Thank you.
Have a great day.
Best regards,
Cheritz Market Cheritz Market / 2021-06-21
|
Wrongfully cancelled order(Reply 1) |
Kathrynn Lynn |
2021-05-12 |
Hello, my order got cancelled wrongfully. I did not cancel my order. The order number was 20210330_OE6_0000277. Will I need to repay for the items ...
Hello,
This is Cheritz Market.
Thank you for your inquiry.
We informed you of the related matters by email on April 5th.
We are attaching the information that we have guided below.
=====
We are emailing to let you know that due to recent changes made
concerning the international shipping regulations for Korean post offices,
we will, unfortunately, only be able to deliver your package via EMS.
We apologize for the inconvenience caused.
Please be advised that if you choose to purchase the RFA emoticon cushions
or the Mystic Messenger Tapestries, you will need to make use of EMS shipping.
If in the case in which you would like to cancel your order,
please get back to us with your Order Number as well as your Market ID
and we will do our best to assist you with a full refund.
*K-Packet shipping is available for those who only wish to purchase the cushion covers.
If you do not want to change your shipping service,
please request a full refund for the emoticon cushions and exclude the pillow inserts from your order.
*Please do not hesitate to contact us if you have questions about shipping to countries
subject to the temporal suspension of the acceptance of EMS due to COVID-19.
*Please note that if you do not reply to this email within 30 days, a refund will be issued automatically
Once again, we apologize for the inconvenience caused
and would like to ask for your kind understanding regarding the matter.
Thank you.
Sincerely,
Cheritz.
=====
The refund has been issued to your Paypal account.
We will refund your item, a total of $207.07.
The refund process provided through Cheritz is completed and depending on your method of payment,
a refund can take up to 50 days depending on Paypal’s status.
Thank you.
Have a great day.
Best regards,
Cheritz Market Cheritz Market / 2021-05-12
|
Additional Shipping Address Information(Reply 2) |
Yui Kanako |
2021-05-12 |
Hello,I had recently ordered some Mystic Messenger merchandise from the Cheritz Market, and realized I must have not put the unit number on the shippi...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
Please check the below information is right as you tell us!
Name : Yui Kanako
Phone number : +1 4804064358
Address : 2312 W Lindner Ave Unit #22, Mesa, ARIZONA
Zipcode : 85202
We'll wait for your reply to send your package with joy!
*Please understand that your package will be sent next week to modify the address.
Thank you.
Have great day!
Sincerely,
Cheritz Market Cheritz Market / 2021-05-12
Yes! this is correct. Thank you very much! Yui Kanako / 2021-05-13
|
Cancel order(Reply 1) |
Ester Garcés |
2021-01-23 |
Hello, I would like to cancel my order. Here is the information:Cheritz Market address:estergarvi@hotmail.comTransaction information:I paid 39.62 USD ...
Hello,
Thank you for your inquiry.
This is Cheritz Market.
The refund has been issued to your Paypal account.
We will refund your item, a total of $39.62.
The refund process provided through Cheritz is completed and depending on your method of payment,
a refund can take up to 50 days depending on Paypal’s status.
Thank you.
Have a great day.
Best regards,
Cheritz Market Cheritz Market / 2021-01-25
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