Mint eye Emoticon Cushion(single)

Q&A

  • Submitted order - not in my order history?

    Heather Elliott | 2018-08-10 | Hits 7560
    • At about 7:42 pm PDT, I had attempted to submit an order for the second half of products I was buying for the Mystic Messenger new merchandise. My bank, which I had problems with in the past, text messaged me and asked me to verify it, and I did. I got an e-mail from Paypal confirming my purchase. However, the Cheritz shop page was stuck on a white screen. After a short while, it told me I couldn't access the shop page any longer. I attempted to get back onto it with no success. I was able to access it again through my friends computer. I checked my order history and my order was not listed and all the items in my second order are still sitting in my cart. I checked my bank's summary and it told me my remaining balance was correct for having submitted the order. I still have not gotten an e-mail from Cheritz's shop saying the second order was processed successfully. How do I ensure my order went through the Cheritz marketplace successfully?
Write a Comment
Name
password
Code
  • Cheritz Market | 2018-08-10

    Hello, thank you for your inquiry.
    This is Cheritz Market.

    We have checked your order number (20180810_LE7_0006461), it is purchase was successful.
    Your purchase e-mail is heatherre2015@gmail.com.

    If you're still unable to resolve your issue, please capture and send my page order history.
    E-mail : shop@cheritz.com

    Thank you.
    have a nice day.

  • comments 1Hits 476
    Calling Card Refund from previous package (1)
    2025-05-16 [weili]
  • comments 1Hits 508
    Merch (1)
    2025-04-22 [Kristina Korneeva]
  • comments 1Hits 620
    Yoosung body pillow (1)
    2025-03-12 [Ryanne Nicolai]
  • comments 1Hits 1014
    "MysteriousConfessionofLoveRubberKeychain" (1)
    2024-12-20 [Amelia Lightwood]
  • comments 3Hits 953
    Love bundle photo cards (3)
    2024-12-18 [JS]
  • comments 1Hits 1091
    Restock (1)
    2024-12-18 [Reese]
  • comments 1Hits 849
    Restock (1)
    2024-12-17 [Alison Figueroa]
  • comments 1Hits 3
    购买注意 (1) Secret post
    2024-11-24 [阿 亓]
  • comments 1Hits 1596
    "RFAVIPPackage" (1)
    2024-10-17 [agostina gonzalez]
  • comments 1Hits 1756
    Tracking number not working ? (1)
    2024-07-31 [Sam Recto]
1 2 3 4 5

Customer Service

We do not provide phone customer support. please contact us via email (shop@cheritz.com) or the website's inquiry board.

  • MON-THU 10:00 ~ 17:00
  • LUNCH 12:30 ~ 13:30
  • (Fri, Weekend, Public holiday are day off)