Product Inquiry

  • Item name: Mint eye Emoticon Cushion(single)
  • Item price:19.00 USD

  • Return Completed? What does that mean?

    Martina Recio 2019-01-29 Hits 10306
    • What does "return completed" mean? i can't track my order anymore. I had problems with the order when it entered to my country but i thought i have solved it :/ i'va payed a lot and i don't want to lose any money,i trust cheritz and i'd like to know where's my order. (sorry for my english, it isn't my first language)
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Cheritz Market 2019-01-30
Hello,
this is Cheritz market.

We would like to inform you that your package has been returned due to : "Unclaimed by addressee"
We have confirmed that the purchase has been refunded on January 4th, 2019

If you have further inquiries, please send through the E-mail below.
E-mail: shop@cheritz.com

We hope this information is helpful.

Thank you.

Best,
Cheritz.
Martina Recio 2019-02-03
Hello Cheritz. Thanks for your answer. That information was helpful, but i still have questions about my purchase. I've read your guide, agreement and terms & conditions but i don't find answers. Will you refund me? Is there any way i can get my package back? I couldn't reclaim it on time because of important reasons. I'm waiting for your answer. Thank you.
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We do not provide phone customer support. please contact us via email (shop@cheritz.com) or the website's inquiry board.

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