Dear Cheritz,
Last month my friend ordered a few items from your shop. We were waiting for the packet to arrive but when we checked the EMS track today it said "unsuccessful delivery". We then realised that the delivery address was wrong (it has been sent to the United States when we live in Spain).
Is there any way to fix this?
I imagine the packet will be sent back to you and we are willing to pay for the delivery to Spain again if that is possible. We spent over a 100 pounds so we would really like to receive the items (I understand a refund is not possible)
Thank you
Name Ana Victoria Pardo
Date 2026-05-04
Hits 35
comment 3
Name Nash Morado
Date 2026-04-18
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Name Nash Morado
Date 2026-04-18
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Name Yvonne Ng
Date 2026-04-04
Hits 6
comment 1
Name Jean Grey
Date 2026-03-29
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comment 1
Name Pavel Hančl
Date 2026-03-17
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Name Jhonan Tolama
Date 2026-01-23
Hits 2
comment 1
Name Eden Knod
Date 2025-12-30
Hits 3
comment 1
Name Heather MacGowan
Date 2025-12-29
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Date 2025-11-21
Hits 913
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Customer Service
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