Product Inquiry

  • Item name: [ZEN] Body Pillow Case
  • Item price:92.00 USD

  • Wrong Address (urgent)

    Amanda 2018-09-08 Hits 11058

    • Dear Cheritz,


      Last month my friend ordered a few items from your shop. We were waiting for the packet to arrive but when we checked the EMS track today it said "unsuccessful delivery". We then realised that the delivery address was wrong (it has been sent to the United States when we live in Spain). 

      Is there any way to fix this? 


      I imagine the packet will be sent back to you and we are willing to pay for the delivery to Spain again if that is possible. We spent over a 100 pounds so we would really like to receive the items (I understand a refund is not possible)


      Thank you

Write a Comment
Name
password
Code
Write
Cheritz Market 2018-09-10
Hello, this is Cheritz Market.

We have responded to your inquiry by email.
Please confirm.

Thank you.
Amanda Ferrer 2018-09-10
I confirm we have received the email
Thanks :)
List
  • comments 1Hits 29
    activation not working

    Name makenziemontoya@icloud.com

    Date 2026-08-11

    Hits 29

    comment 1

    View
  • comments 1Hits 132
    707 restock?

    Name Cady Cummins

    Date 2026-07-24

    Hits 132

    comment 1

    View
  • comments 1Hits 2
    "Mysterious Confession of Love Rubber Keychain"

    Name Megan stabler

    Date 2026-07-24

    Hits 2

    comment 1

  • comments 1Hits 2
    Body pillow design inquiry

    Name MC

    Date 2026-07-24

    Hits 2

    comment 1

  • comments 1Hits 5
    "Mysterious Confession of Love Rubber Keychain"

    Name Raven Oswald

    Date 2026-07-16

    Hits 5

    comment 1

  • comments 1Hits 5
    "Night Talk Cushion"

    Name Vanja Žudić

    Date 2026-07-12

    Hits 5

    comment 1

  • comments 1Hits 144
    Restock

    Name Arianna Harter

    Date 2026-07-10

    Hits 144

    comment 1

    View
  • comments 1Hits 2
    MysMe in Switch and Steam pls

    Name xxNariChiselxx

    Date 2026-07-10

    Hits 2

    comment 1

  • comments 1Hits 178
    Sold out product

    Name Sevenny

    Date 2026-07-09

    Hits 178

    comment 1

    View
  • comments 1Hits 3
    My5tic

    Name Kirsten Cross

    Date 2026-07-08

    Hits 3

    comment 1

1 2 3 4 5

Customer Service

ㅡ

We do not provide phone customer support. please contact us via email (shop@cheritz.com) or the website's inquiry board.

  • MON-THU 10:00 ~ 17:00
  • LUNCH 12:30 ~ 13:30
  • (Fri, Weekend, Public holiday are day off)
Q&A