RFA VIP Package

Q&A

  • Calling Card Refund from previous package

    weili | 2025-05-16 | Hits 224
    • Hello it says on the RFA VIP package that I can get a refund on the calling card if I have already purchased it. A few years ago I purchased the Special Believer package and I have the calling card from that. How do I get the calling card refund after purchasing the RFA vip package? Thank you
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  • Cheritz Market | 2025-05-19

    Hello,

    This is Cheritz Market.
    Thank you for your inquiry.

    We provide a refund for users who purchased Max Speed Function and Calling Card before their VIP Package activation.
    Please submit the following information for your refund.

    support@cheritz.com

    1. Cheritz Market id or email address
    2. Ingame Item Purchase Receipt Screenshot:
    Android: https://payment.google.com/manage
    *Please take your screenshot of the receipt number starting with GPA. visible on the image.

    iPhone: https://support.apple.com/en-us/HT204088
    *Take a screenshot of the purchase date, order number and item list visible.

    3. Game account
    4. VIP card picture with the code visible / Screenshot of the market webpage with the code visible

    We will refund you after we check your VIP activation and receipt.
    The refund will take place within 1~2 working days.

    Thank you for your support.
    Have a great day!

    Best regards,
    Cheritz Market

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Customer Service

We do not provide phone customer support. please contact us via email (shop@cheritz.com) or the website's inquiry board.

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  • (Fri, Weekend, Public holiday are day off)