RFA emoticon cushion (single piece)
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  • My RFA emoticon cushion has been in processing for nearly a month

    Da-ye Korubo | 2021-10-13 | Hits 8286
    • I ordered a 707 RFA emoticon cushion including pillow inserts on September 20th and their order status has been “order in processing” ever since. I was wondering when my items are expected to ship and if it is necessary that I request a refund. My order number is 20210920_JE8_0000078.
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Cheritz Market 2021-10-13
Hello,

Thank you for your inquiry.
This is Cheritz Market.

We sent the following information to your mail on September 27th.
For more information, please refer to the full text below.

==================================

We are emailing to let you know that due to recent changes made
concerning the international shipping regulations for Korean post offices,
we will, unfortunately, only be able to deliver your package via EMS.
We apologize for the inconvenience caused.

Please be advised that if you choose to purchase the RFA emoticon cushions
or the Mystic Messenger Tapestries, you will need to make use of EMS shipping.
If in the case in which you would like to cancel your order,
Please get back to us with your Order Number as well as your Market ID
and we will do our best to assist you with a full refund.

*K-Packet shipping is available for those who only wish to purchase the cushion covers.
If you do not want to change your shipping service,
please request a full refund for the emoticon cushions and exclude the pillow inserts from your order.
*Please do not hesitate to contact us if you have questions about shipping to countries
subject to the temporal suspension of the acceptance of EMS due to COVID-19.
*Please note that if you do not reply to this email within 30 days, a refund will be issued automatically

Once again, we apologize for the inconvenience caused
and would like to ask for your kind understanding regarding the matter.

====================================

As such, your order can only be shipped by EMS.
If you want to receive the product by changing the delivery method, please cancel the current order, receive a full refund, and select the delivery method by EMS when placing a new order.

Currently, your order is on hold and we will wait for your reply.
If you want to cancel, please reply to the order number.

Cheritz will try to provide the best of services at all times.

Sincerely,
Cheritz Market
Da-ye Korubo 2021-10-13
Thank you for getting back to me. I’m wonder what steps I need to complete in order to cancel my order and be refunded. I would also like to know if I will be refunded the fees for shipping since the package hasn’t arrived yet. Thank you.
Cheritz Market 2021-10-13
Hello,

Thank you for your reply.
This is Cheritz Market.

The refund has been issued to your Paypal account.
We will refund your item, a total of $47.94
The refund process provided through Cheritz is completed and depending on your method of payment,
a refund can take up to 50 days depending on Paypal’s status.

Please purchase our product again. And please select the delivery method by EMS.

Thank you.
Have a great day.

Best regards,
Cheritz Market
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