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Submitted order - not in my order history?
Date : 2018-08-10
Name : Heather Elliott
Hits : 5575
At about 7:42 pm PDT, I had attempted to submit an order for the second half of products I was buying for the Mystic Messenger new merchandise. My bank, which I had problems with in the past, text messaged me and asked me to verify it, and I did. I got an e-mail from Paypal confirming my purchase. However, the Cheritz shop page was stuck on a white screen. After a short while, it told me I couldn't access the shop page any longer. I attempted to get back onto it with no success. I was able to access it again through my friends computer. I checked my order history and my order was not listed and all the items in my second order are still sitting in my cart. I checked my bank's summary and it told me my remaining balance was correct for having submitted the order. I still have not gotten an e-mail from Cheritz's shop saying the second order was processed successfully. How do I ensure my order went through the Cheritz marketplace successfully?
Comments List
Cheritz Market
Hello, thank you for your inquiry.
This is Cheritz Market.

We have checked your order number (20180810_LE7_0006461), it is purchase was successful.
Your purchase e-mail is heatherre2015@gmail.com.

If you're still unable to resolve your issue, please capture and send my page order history.
E-mail : shop@cheritz.com

Thank you.
have a nice day.


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