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I received the wrong item.
Date : 2019-01-01
Name : 梶原 奈々
Hits : 8756
I ordered on December 10, but I received a different item on 25th.It is still unopened. I already pay the money with the card. Where is the item you originally ordered?
Cheritz Market 2019-01-04
Hello,

This is Cheritz Market.
Thank you for your inquiry and we apologize for our late response.

We understand how frustrating it must have been to receive the wrong product.

In order for us to check what was mistakenly delivered to you,
we would like to ask you to please take a photo of the product and send it to us at shop@cheritz.com.
Please also remember to inform us of your Order number as well.

We will send the correct product you have ordered, as soon as we have checked and confirmed your photo.

We will try our best to provide a quick service.
Please get back to us at your earliest convenience.

Thank you.
We hope you have a lovely day!

Best,
Cheritz.
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