Hello,
This is Cheritz Market.
Thank you for your inquiry.
We would like to inform you that as we have tracked the tracking number, the last place of the package is in Mexico Post Office.
It saddens us to inform you that it is hard for us to contact oversee Post Offices.
Therefore, we recommend you to contact to the post office about the missing package.
We apologize for not being able to provide you with the needed assistance.
We hope this information is helpful.
Thank you.
Best,
Cheritz.