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Order Still Hasn't Shipped?
Date : 2018-09-19
Name : Jacqueline Passehl
Hits : 1023
Good Morning!

I just noticed it has been almost 2 weeks and I have not received an email that my package has shipped? I was wondering if I could get an estimate on when it will be shipped out? My order confirmation number is 20180908_FE5_0000222
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Cheritz Market
Hello, thank you for your inquiring.
This is Cheritz Market.

Deliveries are collected between Monday and Sunday and are shipped the following Tuesday.
Shipping time does not include weekends, holidays, or customs processing time.
Thank you for your understanding that delivery may be delayed by one to two weeks due to day-to-day limitations in the warehouse.
Your order has been out Tuesday, and the reason why your tracking number is not updated is that your parcel has yet arrived at Korean International Airport for shipping.

IF you using EMS shipping method, please refer to the link below.
https://trace.epost.go.kr//xtts/tt/epost/ems/ems_eng.jsp

IF you using K-Packet shipping method, please refer to the link below.

https://tools.usps.com/go/TrackConfirmAction_input (USA)
http://www.track-trace.com/post
http://www.17track.net/en

If you can not track it, we recommend contacting your local post office.
We hope this information will be helpful to you.
Thank you.

Best,
Cheritz Market

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